FAQ

Can I track my order?

Yes, you will receive a tracking number for your order once it has been shipped. You can use this number to track the status of your delivery.

Do you have a physical store?

We are an online store and do not have a physical store.

How long does it take for my order to be shipped?

Orders within the US take 4-10 days for delivery, and orders outside of the US take 4-12 days. Orders are processed within 1-3 business days.

Where is your company based?

Our company is incorporated in Delaware with headquarters in Las Vegas, Nevada.

Where are the products shipped from?

Most of the products are shipped directly from our warehouse in Colorado, and some are shipped from our second warehouse in Shenzhen, China.

Do you offer a money-back guarantee?

Yes, we offer a money-back guarantee on all our products. If you are not satisfied with your purchase, please contact us and we will make sure to resolve the issue. If we are unable to satisfy you, we will refund the full purchase amount.

I have a question that's not listed here, how can I get in touch?

You can contact us through our contact form here: https://upvania.com/pages/contact or send us an email at: support@upvania.com